Microsoft has launched a suite of AI features for Dynamics 365 Customer Services software in an effort to compete with market leader Salesforce. The industry list new Dynamics 365 AI features are a clear match for Salesforce which has its own AI features for its services. Both applications deliver an out-of-the-box insight by unifying and integrating the data with forecasting to industry list guide decisions and empower companies to make more informed decisions.
Dynamics 365 was introduced 2 years ago to hide the traditional silos of customer relationship management and enterprise resource planning. It aimed to industry list reshape business applications into unified, modern, and customizable solutions that can integrate office 365 and built natively on Microsoft Azure. Dynamics 365 AI for customer service uses industry list Microsoft AI and natural language understanding technology to help employees understand where and how to take action based on automatically generated insights.
This app will work with virtual tools without the need for users to write code of any kind. Microsoft officials said that Microsoft itself will offer a domain-specific industry list customer service bot available with AI for Customer Service. Over the past year, Microsoft has focused its augmented or mixed reality products more toward business and application users, rather than industry list gamers and general consumers. Copy Infographic × Copy to Clipboard Foinse: What Dynamics 365 has to offer all Dynamics 365 for Sales